In general, chatbots are AI-powered bots meant to provide customer service by answering simple questions through an automated process. Strict governance guidelines by the CTIA.Keeps your brand in front of your audience.Short code texts are usually a few lines long with no interaction between the audience and the brand.īest For: Shopping cart re-engagement, coupon code delivery, news updates from brands, or alerts and notifications that require no interaction (e.g., flight status and gate changes for an airline.) Advantages: These short codes must be leased by enterprises and grant the advantage of higher message throughput of about 100 messages per second ( Drip). “Short code” refers to the fact that this strategy uses shorter five- or six-digit phone numbers, rather than the more familiar 10-digit numbers. Like SMS blasts, short code is another type of one-way push messaging. Short code texts are one-way SMS messages used to provide alerts, information on specials, or promotional codes. High probability of throughput issues at scale.
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